In brief
Suppose MoviraTivi refuses to run on your equipment and our support staff run out of fixes. Raise it within 7 days from activation and every cent returns to you. Short plan or long, one screen or five, the promise holds for a first order. Most people avoid the question altogether by testing first with the free trial that needs no card.
Why we offer it
Buying IPTV can feel like a leap of faith, and we would rather carry that risk than leave it with you. Add a trial that asks for no card and plans that lapse without any action, and you are never trapped funding a service your living room cannot play.
Situations we refund
Your supported device plays no live channel and no on-demand title, despite working through the setup guide for that device and tried every fix our team suggested.
Heavy buffering continues after we moved your login to another server and checked the player and decoder settings with you.
A channel that our site listed on the day you ordered does not play on your login at all.
Situations we cannot refund
Everything runs as advertised and you simply no longer want it, or day 7 has already passed.
A particular game, show or pay-per-view event was not shown. What airs is decided by each broadcaster's rights, which is why the trial exists for checking your channels first.
A specific film, series, season, subtitle track or audio language is missing or was removed, since on-demand titles follow licensing.
You expected 4K, but the channel only sends HD, or your TV, device or connection cannot handle 4K.
The trouble sits at your end, such as a slow line, an internet provider block or unsupported hardware. Our staff will still pitch in.
We closed the account after its login appeared in public or was resold, both banned by our terms.
How to claim
Message us through a WhatsApp chat (WhatsApp on +44 7451 256085). Include your username and two or three lines on what is going wrong. We do not run a public email address, so refunds are handled in WhatsApp only.
Let support attempt a fix before anything else, since one chat clears up the bulk of faults. When nothing works, the money is sent back to your original payment method inside 5 business days.
Currency and bank charges
Refunds are made in USD, the currency you paid in. If you are in Canada or the UK, your bank converts the amount back at its own rate on the day, so the figure on your statement can differ slightly from the original charge. Any foreign-transaction fee your bank took is between you and your bank.
Orders after the first
The guarantee protects your first purchase only. Later orders are final, because by then you know how the Service performs at home. Because no plan renews on its own, every further purchase is a deliberate choice, priced at the price shown on our pricing page that day. We do not refund unused days on a running plan. Anything this page leaves open is covered by the MoviraTivi terms of service.
Something here unclear? Ask MoviraTivi directly on WhatsApp +44 7451 256085, or send the team a note through the MoviraTivi contact page. A real person replies.