The company behind this policy
The team running movirativi.com (MoviraTivi) decides how the personal data described here is used. There is no public email inbox; the team answers on WhatsApp (+44 7451 256085) and through the website forms.
What the trial and contact forms ask for
Three fields make up the free trial form: email, country and the screen you will test on, with a WhatsApp number as an optional fourth. The contact form asks for your name, a topic and your message, with email optional. Every submission also records the IP address it came from, which we use only to block automated spam and abuse.
What an order involves
To confirm an order and send a payment link, we need a first name, your country, a way to reach you and your WhatsApp contact. Chatting with us on WhatsApp shows us whatever name and number your WhatsApp profile displays; the app works that way for everyone. Card and bank details are entered on the payment provider's own page. MoviraTivi never sees or stores them.
The only things we use it for
We use your details to create your login, deliver it, solve setup or playback problems, reply to your messages and send one reminder shortly before your plan ends. Selling, renting or swapping customer data is off the table, as is building ad profiles. The list above is complete.
Who else handles it
A few outside services are involved by necessity: the company that hosts this website, the payment provider that processes your payment, and WhatsApp, which carries our chats under its own privacy terms. Each of them only gets what it needs for its part of the job.
We share data with authorities only when the law requires us to.
Cookies and visit statistics
This site runs a lightweight analytics tool so we can see which pages and setup guides are actually read. It does not run advertising cookies or follow you around other websites. Switch it off in your browser settings and nothing on the site breaks.
How long we keep things
Customer records live for the duration of a plan, then for a further 12 months. That way, if you come back, we can restore the same login quickly. After that, the record is deleted.
Form submissions from the website are wiped once they are 90 days old. Spam submissions are removed sooner.
Access, correction and deletion
You can ask us at any time to show you what we hold about you, to correct it or to delete it. Depending on where you live, laws such as the UK GDPR, Canada's PIPEDA or a US state privacy law may give you further rights, and we respect them. Requests go to WhatsApp +44 7451 256085 or the contact page, and a full answer follows inside 30 days.
Security measures
HTTPS encryption covers the whole of movirativi.com, and customer records can only be opened by our support staff. Logins are sent in a private WhatsApp chat, never by public post. A login deserves the same care as a bank PIN. If we find one shared in public, we act under the MoviraTivi terms of service, and refund questions are covered by the refund policy.
What your player app stores
Favorites, watch history, resume points, parental PINs and subtitle choices are saved by the third-party player on your own device. That information stays with the app maker and your device; it is not sent to MoviraTivi. Our disclaimer says more about those independent apps.
Children
MoviraTivi is sold to adults. We do not knowingly collect data from children. If you believe a child has sent us personal details, tell us and we will delete them.
Changes to this policy
Any change in how personal data is handled will appear here first, with a fresh revision date, before it is put into practice.
Something here unclear? Ask MoviraTivi directly on WhatsApp +44 7451 256085, or send the team a note through the MoviraTivi contact page. A real person replies.